Posts Tagged ‘yelp’

Why Is Yelp Not Happy To Be Listed In Google?

Monday, August 2nd, 2010

If your business was listed multiple times in Google Places, would you be happy? Yelp isn’t.

Here’s a good summary of what may be going on:

Moreover, Google is using Yelp data to bulk up their Places offering. Yelp can’t like that too much. In fact, we’ve heard they’re particularly unhappy because they used to have a deal with Google for this data, but they pulled out of that deal a couple years ago. But Google decided to use Yelp’s data anyway simply by crawling it. Yelp can’t stop them from doing that unless they want to delist themselves from Google — a move which could kill them.

In other words, Yelp used to pay Google (or Google paid Yelp) for the privilege of getting its information in front of searchers then Yelp decided not to do that any more. So Google just started crawling Yelp’s pages and listed the information for free. It’s for user benefit, right?

But whose users?

Obviously, Google is concerned that users of its search engine will appreciate the information and that’s what they’re catering to. But Yelp would rather see those users on its own website. The problem is, some of those users likely will end up on Yelp’s website since Google Places links to it. Rarely does Google provide searchers with results without linking to the page from which the information is taken (I can’t think of a time that it ever has).

Google can’t make searchers click on the link and visit Yelp, but it’s likely that Yelp will pick up some users it doesn’t already have because it is listed in Google Places. I doubt that Yelp will lose any users to Google Places. If it does, that would be a turning point in search behavior.

What do you think? Should Yelp be happy with its privileged status on Google?

So Much For Rumors

Tuesday, December 22nd, 2009

A few days ago we mentioned a rumor that Google may purchase Yelp. Evidently, it was just a rumor. It’s not going to happen after all.

Whether it ever was going to happen or not is another matter, but on the Internet rumors seem to fly faster than fruit at a food fight. It seems that Frank Reed and I may share the same healthy level of skepticism.

The problem with these kinds of rumors is that repeating them does nothing for anyone. If they are true it is best to just let them happen and discuss the ramifications afterward. If they aren’t true then no one is any the worse for the wear. Still, it’s worth considering what might happen to local search if Google did get its hands on a hot property like Yelp. Do you think local search would survive or would it change drastically or do you really care?

What Will Become Of Local Search If …?

Saturday, December 19th, 2009

Yelp is purchased by Google?

There is a rumor going around – have you heard it? – that Google could purchase Yelp for $500 million. What if that happens? What will become of local search?

First, I’m not convinced that Google will improve local search. I think that Yelp could become an important vertical for Google in the same way that YouTube has. Remember, people were using YouTube well before Google purchased it. It was the No. 1 video sharing site before the acquisition. It still is. And that is largely due to the fact that Google hasn’t made a lot of sweeping changes.

However, there have been changes. That is the Google way. But those changes weren’t sweeping changes that took YouTube away from its original business model.

The benefit to Google in acquiring YouTube is in expanding its audience for its other verticals and apps to a new audience. So it will be in a purchase of Yelp. Google will have access to a small business audience with local businesses and that means a whole new revenue stream for Google. But what will happen to local search?

I think it will change, but there won’t be sweeping changes. Right now, Yelp dominates the local search market. It’s likely that some of that market will walk out the door with a Google purchase. But with Google influence in other areas, they will likely pick up new Yelp customers. And local search will become more popular and more important with Google technology behind it.

What’s your take? Will Google improve local search if it purchases Yelp?

How Yelp Helps Local Businesses Connect With Customers

Thursday, June 18th, 2009

If you are a local business owner and you want to connect with your customers then I highly recommend Yelp. Started in 2004, Yelp helps local businesses provide a more full Internet marketing experience by giving you tools to connect with your customers in a place where they are likely headed anyway to talk about how well, or how poorly, you provide service. They’re talking about you anyway. Why not make it a positive experience?

Yelp can give you an edge over your competition in a number of ways. For instance,

  • As a business owner, you can set up a free account
  • Through your account you can make special offers like discounts, coupons, and send invitations to your customers or just communicate with them and build relationships
  • You can also purchase ads or sponsor pages on Yelp
  • Any type of business can use Yelp for promotional purposes and it’s great for use at the local level since it organized and categorized by local geographic areas

One of the big benefits to Yelp is that it allows consumers to post reviews of businesses. You don’t need an account for one of your customers to go online and post a review of your business. If you do have an account then you can monitor those reviews more closely and resopnd to them with a sound customer service approach. Yelp allows you to be more personal and “up close” with your customers in a safe online setting. It’s a huge benefit to local businesses.