Posts Tagged ‘google maps’

Location, Relevance, Prominence

Saturday, July 23rd, 2011

How does Google Maps rank your business for searches conducted? Here’s a short video that explains how that happens. HINT: In a nutshell, it’s based on three ranking factors.

  1. Location
  2. Relevance
  3. Prominence

Watch the video, then we’ll talk about it.

Location, Location, Location

Even online, location is important. But your Google Maps listing will be ranked based on a user’s search query and your location from their search location. For instance, if you search Google Maps for “small business marketing wayzata, mn,” then you’ll find Small Business Mavericks in the No. 1 position. Conduct a similar search, however, for small business marketing companies in Minnetonka and we drop to the No. 2 position. Make that search for Apple Valley and we drop to No. 10.

What happened?

As the searcher is farther and farther away from our location, the less relevant we become for their search query. That’s an important criteria in some industries such as hotels and restaurants where services cannot be delivered online. Location is very important.

The Relevance Factor

Relevance has to do with placing your business in the right category. If you are an automotive shop that performs tune ups and oil changes but do not do body repair, then you’ll want to make sure you list your business in the right categories. After all, you want to be found for the search queries people make and relevance is a key factor.

What Is Prominence?

Prominence is a different matter. It has to do with how important your business appears to be within your niche. This is likely judged on the basis of your reviews and ratings and whether or not other Google Maps users save you in their searches and add you to their maps.

What Do You Have Control Over?

To a certain degree, you have control over some aspects of each of these criteria, but there are other aspects of them that you do not have control over – particularly location and prominence.

You do not have control, for instance, over the location of the searcher. You do, however, have control over where you say you are located in your profile. Be honest and don’t try to game the system or it could hurt you. List your business location and see how it affects your rankings in Google Maps.

With prominence, you can ask your customers to review and rate your business, but you have no control over what they say. Just provide a good service and you won’t have to worry about bad reviews.

When it comes to relevance, you have a lot of control. If you place your business in the right category, use keywords in your description, and use traditional SEO tactics to a certain degree, then you can influence the relevance factor in the Google Maps algorithm.

How StreetView And Google Maps Could Pose Problems For Business Owners

Sunday, August 30th, 2009

Google recently announced that it is incorporating photos of businesses in StreetView with Google Maps listings. I think this is great, except that there is one potential problem. What if StreetView has the wrong photo of a business or the wrong photo is uploaded to Google Maps and that confuses searchers who are looking for a particular business on a particular street in your town.

I imagine the following scenario taking place:

    Service Clerk: Hi, welcome to XYZ Local Business. May I help you?

    Customer: Oh, I looked for your business on Google Maps and was so confused when the photo of the building didn’t look a thing like yours. I spent 30 minutes trying to figure out if I was in the right place or not.

    Clerk: Sorry to hear that. I can see how that would be confusing. I’ll have to let the owner of the business know about that.

    Owner: (Walking into the store from the back room) About what?

    Customer: I found your business in Google Maps and the photo in StreetView looked nothing like this building. It confused me. I didn’t know if I had the right business or not.

    Clerk: She said she spent 30 minutes in the area looking around to see if she was in the right place.

    Customer: Yes. I wasn’t sure. I kept driving up and down the street looking for the right building because the one in Google Maps didn’t look like this one at all.

    Owner: Gee, I didn’t even know they had a picture of the building up there. We’ve had that listing in Google Maps for three years. That must be a recent development.

    Customer: Well, you might end up losing some business if you don’t get the right picture up there. Not everyone is going to be as stubborn and persistent as I am.

    Owner: True. Thank you for telling me.

And this business owner’s photo could have been up for six months before he ever found out it was even there, and the photo may not even be of the right business. It could be of another business on another street.

That’s a possibility, not an accusation. I’m sure Google will go through ever length that it can to ensure accuracy of representation, but we all know that the search engine has erred before. Google Maps are not always accurate in the directions, are they?

The task for small business owners is to monitor Google Maps a little more closely to ensure the above scenario doesn’t take place. And if it does then you can act quickly.

Local Businesses Can Now Track How Searchers Use Google Maps

Tuesday, June 9th, 2009

Google announced earlier this week that it has incorporated some tracking and analytics data with its Local Business Center. This is good news for local business owners because analytics information is very important for measuring how your business is doing online. Specifically, information that local businesses can track include

  • The number of impressions your business listing receives as a result of a Google Maps search or Google.com search
  • How many actions users took while interacting with your business listing
  • Top search queries people used to find your business listing
  • Zip codes used to find directions to your locations

This information is valuable information for a local business. And even better, it’s actionable data, meaning you can make sound business decisions based on this information. By discovering what the top queries are for people finding you in your local area, you can go on to build more web pages targeted the keywords that are right for your business. And if you know which zip codes people are traveling from you can use that information to help you plan future business locations. You can also see if people are interacting with your business listing multiple times with one impression.

This is great information. If you have a local business and you’ve been wondering how you can track some of these things, now is the time. Learn more about LBCs analytics tracking here and here.

Ranking Factors For Small Businesses And Google Maps

Sunday, August 10th, 2008

Mike Blumenthal gave a presentation at SMX on search rankings in Google Maps and the presentation is published at his blog. I think you’d have had to be at the conference to get the full gist of the presentation, but one thing stuck out at me in the presentation that I’d like to point out.

Slide 2 notes that 80% of a variation in local search rank “can be explained by distance from the centroid on certain searches.” What I think that means is your rank in Google Maps will depend primarily on two things: The search term used and your business’s distance from a “centroid”. My understanding of centroid is that point at the center of a city that can be located on the map. This is usually identified as a GPS point, or grid coordinate. I suppose it can also be identified by latitude and longitude, but grid coordinates can be a lot more accurate.

Does this mean that businesses on the outskirts of town, in the suburbs, or outside of a city are at a disadvantage? Not necessarily. If someone is looking for a pizza in St. Paul, Minnesota, for instance, there are a lot of pizza joints in town. But do people generally search for “pizza” or do they search for a particular brand – say, Papa John’s or Dominoe’s? My bet is they look for a specific brand. But what if they do search for the general term?

It is likely that people looking for fishing equipment will search for the general terms that they want. Let’s say someone wants a “rod and reel”, but being the savvy searcher that they are, they know that a search for “rod and reel” at Google Maps won’t give them the whole story so they search for “fishing equipment” to see if they can find the nearest business that sells fishing equipment.

The first listing in St. Paul for “fishing equipment” is on County Road. Then there’s one in Woodbury and one on Tamarack Vlg in St. Paul. These are followed by a retail shop in Roseville, one in White Bear Lake, another one in Woodbury, and one on Stewart Avenue. The final three of the top 10 are in White Bear Lake, Oakdale, and on Rice St. in St. Paul. Are these good listings for that search term? Yes, but they’re all fairly well in the heart of St. Paul. What if you are located closer to the Mendota Heights area of St. Paul? Using the same search term and searching for businesses located in that area of town instead of St. Paul brings up a list of 10 businesses with a little crossover, but the interesting part is it leaves out some businesses that are on the first list and are closer to Mendota Heights than some that are listed.

For instance, Dick’s Sporting Goods on Tamarack Vlg. is on both lists, but Xiong Live Bait & Tackle, located on Rice St. in St. Paul is left off of the second list. Interestingly, Interior Alaska Custom Built Fishing Rods is on the second list, but not on the first whereas Hansen’s Little Bear Bait & Tackle, out at White Bear Lake, is. And to further complicate things, both lists do not rank the businesses in order of their proximity to the centroid. So we know that is not the primary consideration.

Blumenthal goes on to list several other ranking factors that include your business name and business category, reviews, web page citations, geo-references, explicit anchor text, and other traditional SEO factors. Now, I think those last two ranking factors are a big deal, even on Google Map. But I’d also say that business category plays a big part in whether your business will be found by searchers looking for your business. If you sell clothing and apparel for ladies, for instance, and you list your business in a category not related to clothing then you may not show up for results in that category, or if you do then it will be further down the list.

What all this really boils down to, I think, is that the ranking factors for Google Maps are a bit more complicated than for a regular search, but how many searchers actually search Google Maps? It gets used, of course, but most people will simply search Google for a business they are interested in and if you make a search for “fishing equipment st. paul minnesota” you will find that the list looks nothing like the list on Google Maps. You’d better hope your prospects use Google Maps.

Bottom line: List your business in Google Maps, but make sure that your website is highly optimized and submit your site to local business directories that allow users to review them. I believe these are the top three ranking factors for local businesses in any category.